Analyst, User Operations (Hyderabad)
Facebook is seeking analysts to join our User Operations team. Analysts are responsible for maintaining user safety, engagement, and site understanding by responding to email inquiries and abuse reports. Additionally, this position is responsible for understanding, analyzing, and communicating patterns in user behavior to the rest of the company. This is a full-time position in our new Hyderabad, India office.
Responsibilities
- Respond to contacts from users regarding a variety of site issues
- Enforce our Terms of Use by carefully monitoring reports of abuse on the site
- Analyze user interaction with the product and communicate this analysis to others within the department and company
- Identify inefficiencies in work flow and suggest solutions
- Interface effectively with other teams
Requirements
- B.A., B.S., or higher
- Excellent English written and verbal communication skills
- Flexibility to take on multiple tasks
- Extremely reliable, consistent, and hard-working
- Strong attention to detail and critical thinking skills
- Deep understanding of Facebook preferred
- Passion for ensuring a good user experience
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